Years of experience: 10
Data Entry SpecialistData EntryOffice AssistantExecutive AssistantPersonal AssistantAdministrative Assistant
Trust Score
Exceptionally trusted; proven professional excellence.
Diamond's Career Path
Jul. 2024 -Present
Discover Financial ServicesFraud Specialist
• Manage communications to address and resolve card member fraud issues, ensuring timely
documentation and account security.
• Execute account closures and reissuance of cards to mitigate fraud risks for affected members.
• Facilitate digital wallet setup and troubleshoot account center issues.
• Maintain confidentiality and secure handling of personally identifiable information using banking...
Nov. 2023 -Jul. 2024
Discover Financial ServicesFraud Representative
• Managed inbound communications to expedite resolution of delayed card member payments,
ensuring customer satisfaction and compliance with company protocols.
• Utilized advanced banking software, including ORION, to execute tasks efficiently and maintain
accurate records of financial transactions.
• Conducted thorough third-party verifications with external banks and ensured secure handling ...
Oct. 2018 -Feb. 2022
Town of BladensburgMarketing Coordinator
Bladensburg, Maryland• Developed and executed strategic marketing campaigns that increased brand awareness by 30%,
while managing a diverse team of interns and ensuring alignment with organizational goals.
• Produced and analyzed weekly and monthly performance reports, offering valuable insights into
marketing and campaign effectiveness to guide decision-making for stakeholders.
• Oversaw all aspects of event man...