Years of experience: 2

Data Entry SpecialistData EntryCustomer Care SpecialistLive ChatChat SupportClient Relations Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Reianna's Career Path
Eligibility RepresentativeNov. 2024 -
Present
The Cigna GroupEligibility Representative
Greater HoustonAs an Eligibility Representative at The Cigna Group, I served as the first point of contact for customers, assisting with eligibility verification, claims inquiries, prior authorizations, and benefit-related concerns. I provided clear and accurate information, resolved issues efficiently by investigating concerns, and maintained detailed records of customer interactions. I adapted to a fast-p...
Pharmacy AssistantJan. 2024 -
Jul. 2024
Ochsner HealthPharmacy Assistant
New Orleans, Louisiana, United StatesAs a Pharmacy Assistant at Ochsner Health in New Orleans, Louisiana, I efficiently managed phone inquiries, Rx messages, and medication packaging. I ensured accurate cash register operations and couriered medications to discharged patients.
Pharmacy TechnicianJul. 2019 -
Jan. 2024
WalgreensPharmacy Technician
New Orleans, Louisiana, United StatesProvided friendly patient/customer service at drop-off and pick-up windows. Referred all doctors, nurses, and patients medical questions to the pharmacist on duty. Effectively submitted prior authorizations and resolved rejections and billing issues. Helped patients locate desired items in the store/pharmacy. Routinely processed paperwork and entered prescription/ insurance information into p...

Reianna's Posts

  • About myself

    With a decade of experience in customer service and healthcare pharmacy, I excel in enhancing processes and successful implementations, driving customer satisfaction and loyalty.

  • Job Description

    Eager to join dynamic startups where innovative thinking and freedom to explore new strategies are encouraged, allowing for personal and professional growth.

  • How to contact

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