Years of experience: 10
Customer ServiceCall CenterPresentation DesignerSoft Skills TrainerPartnerTraining&Development Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Christiana's Career Path
Aug. 2024 -Present
Alpha BankLearning & Development Business Partner
Athens, Attiki, GreeceDesign and deliver a comprehensive onboarding training program for all new hires, ensuring an engaging and seamless integration experience that accelerates time-to-productivity and strengthens company culture.
Conduct skills gap analysis in collaboration with business leaders to identify key areas for development and design targeted learning solutions to address these gaps.
Lead the strategic...
Jan. 2023 -Aug. 2024
Viva.comTraining and Quality Monitoring Manager
Athens, Attiki, GreeceDevelop and implement a strategic vision for Training and Quality Monitoring initiatives aligned with the company's objectives and customer experience goals.
Manage the design, development, and execution of extensive training initiatives customized to meet the diverse needs of employees within our organization and those in collaboration with Strategic Partnerships.
Own and manage the onboardi...
Jan. 2021 -Jan. 2023
efoodVendor Care Manager
ΑθήναConducted training sessions for Vendor care agents and Sales employees, focusing on tool utilization, process optimization, and service alignment to enhance overall performance and customer satisfaction.
Created and managed an online learning platform with processes and procedures specifically designed for the Sales team, facilitating continuous learning and skill development.
Maintained clos...