Years of experience: 9
Document ProcessorData Entry AssociateTyping SpecialistData Entry SpecialistData EntryBilingual Communications Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Marta's Career Path
Apr. 2024 -Mar. 2025
ABC-AmegaQuality Assurance Specialist
Buffalo, New York, United StatesConducted detailed evaluations of call center agents to ensure compliance with quality standards and provided actionable feedback to drive performance improvements. Designed and implemented new quality assurance processes, leading to increased customer satisfaction and operational excellence. Analyzed call data and customer interactions to identify patterns and recommend targeted training ini...
Apr. 2020 -Nov. 2023
ADT SolarQuality Assurance Specialist
Monitored and assessed call quality to ensure alignment with company standards and industry regulations. Led coaching sessions and developed targeted training programs, resulting in a 20% improvement in customer satisfaction through enhanced agent performance. Partnered with leadership to implement quality enhancement strategies, streamlining call center operations. Evaluated performance metr...
Feb. 2020 -Apr. 2020
Sunpro Solar Energy SpecialistsAppointment Setter/CSR
Covington, Louisiana, United StatesDeveloped strong client relationships through proactive cold calling and timely follow-ups, successfully scheduling meetings with key decision-makers. Consistently exceeded appointment-setting goals by effectively communicating the value of the company’s services. Leveraged CRM tools, such as Salesforce, to efficiently manage client information and simplify scheduling processes. Collaborated ...