Years of experience: 21

InsurTechInsuranceComplaint Resolution SpecialistGolf EntertainmentChief Customer Officer (CCO)Customer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
John's Career Path
Enterprise Architecture, Office of CTOAug. 2022 -
Mar. 2023
EquitableEnterprise Architecture, Office of CTO
United States, CharlotteAdministered architectural governance and conducted process reviews for application changes across enterprise by collaborating with CIO teams and business leaders. Identified opportunities for improvement and automation within architectural governance processes. Managed approval processes for software and hardware contracts and conduct third-party risk assessments.
Co-founder and PrincipalJun. 2018 -
Present
SBL Enterprises LLCCo-founder and Principal
United States, CharlotteConduct feasibility evaluations and perform due diligence for strategic planning, optimizing profit generation and amplifying value delivery for clients and stakeholders. Execute comprehensive market analysis to assess and establish new market opportunities by overseeing transaction execution and contract management across diverse vendor relationships. Collaborate with division leaders and st...
Senior Leader, Global Delivery Leadership Team – Global Claims and Operations –Jan. 2011 -
May. 2018
AIGSenior Leader, Global Delivery Leadership Team – Global Claims and Operations –
United States, CharlotteImplemented strategies to effectively lead global teams by certifying successful deployment of multiple projects concurrently. Collaborated extensively with executive leadership to reduce General Operating Expense (GOE) by millions by employing agile methodologies for optimizing key performance indicators and deliverables. Innovated staffing models to align with business objectives by attaini...

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