Randall was my manager and he mentored and guided me to become the empathetic and supportive manager I am today. His guidance helped me develop my strategic thinking skills and understanding how to dr...
I had the pleasure of working with Randall at Liferay from 2014 to 2019, and in that time, he stood out as a truly exceptional leader and teammate. His ability to enable and empower people was inspiri...
Trust Score
Exceptionally trusted; proven professional excellence.
- Own HelloTech's customer service departments of roughly 100 employees (Sales / Order Support / Quality Assurance / Training)
- Build all Customer Service KPIs utilizing Fivetran, Snowflake, and Sigma Computing in DBT and SQL
- Ended hiring seasonal agents by building customer voice automations and channel switching to SMS and eliminated seasonal spend saving 25% of total spend during peak s...
- Lead the Customer Experience team to manage and communicate with all customers in a rapidly growing e-Commerce environment
- Transition the Support team to becoming proactive as opposed to reactive
- reduce ticket load by 40% through implementing systems and workflows to provide better documentation
- Proactively create and implement systems and tools to reduce ticket handle time by 30%
- M...