Years of experience: 15

Service Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Brooke's Career Path
Chief of Clinical Care ServicesDec. 2020 -
Present
DreamLife Recovery PAChief of Clinical Care Services
Donegal, Pennsylvania, United States
Director of Clinical Care ServicesJul. 2020 -
Dec. 2020
UPMCDirector of Clinical Care Services
Somerset, Pennsylvania, United States
Executive DirectorJun. 2010 -
Jul. 2020
Twin Lakes CenterExecutive Director
Supervise a seven member management staff which includes fiscal, maintenance and prevention Oversight of all Twin Lakes Center programs from budgeting to daily clinical functions Work directly with accountants to maintain the financial viability of Twin Lakes Center Ensure program clinical integrity by working closely with clinical managers in case consultations, nursing report and the hiring...

Brooke's Posts

  • How I can help you

    • Leverage social work and MBA expertise • Tackle people-related and HR issues • Excel in project management tasks

  • People I am looking for

    • Special projects support • HR task assistance • Executive coaching opportunities

  • Experience & Cases

    • Led clinical programs with 150+ staff • Achieved 4.6/5 satisfaction scores • Boosted clinical outcomes by 150% • Clients: Twin Lakes Center, Dreamlife Recovery, Penn Highlands, Seton Hill University

  • How to contact

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