Years of experience: 19
Client Relations SpecialistCustomer Success ManagerCustomer ServiceMarketingData AnalystBI Analyst
Trust Score
Exceptionally trusted; proven professional excellence.
Yee Bien's Career Path
Jan. 2019 -Dec. 2020
AIGProject Lead
Houston, Texas, United StatesManaged the implementation and maintenance of the Voice of Customer (VoC) program. Analytically coordinated a capstone project, maintained full accountability for business case development, data requirements gathering, optimizing new survey framework, executed user acceptance testing (UAT) and delivered stakeholder/colleague training programs.
Accomplishments:
- Analyzed, refined and implemen...
Dec. 2012 -Present
AIGBusiness Analyst - Customer Experience Management and Data Analysis
Houston, Texas AreaCUSTOMER EXPERIENCE MANAGEMENT | DATA ANALYSIS | REPORTING & AUTOMATION Translating complex data into simplified and comprehensive visual displays of quantitative information, designed and implemented periodical management information (MI) and ad-hoc reporting using Power BI. Collaborated effectively with operation managers and business analysts, contributing towards core organizational objec...
Jan. 2012 -Dec. 2020
AIGBusiness Analyst
Houston, Texas, United StatesPrepared periodical management Information (MI) for claims operations using Microsoft Excel. Managed global submission and compilation of regional claims performance for corporate monthly business review. Served as technical support for Customer Experience (CX) software, ConfirmIT that included onboarding of new users, modification and maintenance of survey, User Acceptance Testing (UAT) and ...