Years of experience: 14
Executive AssistantPersonal AssistantAdministrative AssistantComplaint Resolution SpecialistCustomer Care SpecialistLive Chat
Trust Score
Exceptionally trusted; proven professional excellence.
Jeanette's Career Path
Jun. 2023 -Present
ZapietMerchant Specialist
In my role as a Technical Merchant Specialist at Zapiet, I am dedicated to ensuring the long-term success and satisfaction of our merchants by providing technical assistance and fostering strong client relationships. I support merchants through personalized video calls, live chat, and email, guiding them through the setup, configuration, and troubleshooting of Zapiet's industry-leading pickup...
Dec. 2022 -Sep. 2023
eTipCustomer Support and Success Manager
In my role as Customer Support and Success Manager at eTip, I played a key role in enhancing customer satisfaction and retention, laying the groundwork for renewal-focused strategies. I developed and optimized support processes from the ground up, which improved client interactions and contributed to a seamless customer experience. Key achievements: Process Optimization: Designed and implemen...
Mar. 2021 -Dec. 2022
HubstaffCustomer Specialist
At Hubstaff, I provided comprehensive support to customers, ensuring their success and satisfaction with our time tracking, project management, and proof of work tools. My role involved assisting customers through email, live chat, on-screen shares, and video conferencing, with a focus on delivering a positive and seamless experience that fostered long-term engagement and loyalty. Core contri...