Years of experience: 19
PhilippinesData EntryCopywritingProject CoordinatorAssistantComplaint Resolution Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Nikki's Career Path
Jul. 2021 -Present
AccentureService Delivery Manager
Philippines
Dec. 2018 -Jan. 2021
AccentureCredit and Collections Manager
Singapore• Manages an AR portfolio of over $300Mn across multiple lines of businesses in Asia Pacific Region
• Conducts weekly review with the collections team, including leads, to discuss overdue accounts and identify help needed, escalated cases and urgent issues.
• Evaluates collections team’s activities to determine effectiveness and identify areas of improvement.
• Collaborates with collection te...
Nov. 2017 -Nov. 2018
AccentureCollections Team Lead
Singapore• Supervised day-to-day activities of collections team to ensure processes are done efficiently and in accordance to established policies and procedures. • Conducted regular account reviews, with emphasis on top dollar overdue accounts, and identified issues attributing to account delinquency. • Consulted with management team on a regular basis for appropriate course of actions for key relati...