Years of experience: 20

Chat SupportLive ChatITCustomer Care SpecialistData AnalystCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Beth's Career Path
Religious Education CoordinatorSep. 2023 -
Present
Saint Catherine of Siena ParishReligious Education Coordinator
Norwood, Massachusetts, United States
Rational ClearCase Administrator - ConsultantMar. 2008 -
Jan. 2019
ITGRational ClearCase Administrator - Consultant
Consultant for Rational software for ITG (a merger of MacGregor and SSI). I am the sole supporter for the following offices: 2 in Boston, 2 in New York, Madrid, Hong Kong, Melbourne and London (around 400 users). Provide daily assistance for the Culver City, Canada and Tel Aviv offices. Responsible for the day-to-day support calls for IBM Rational ClearCase - including installations, builds, ...
Network Systems Management EngineerMar. 2007 -
Mar. 2008
Aegis Associates, Inc.Network Systems Management Engineer
Sole Internal Support Engineer for company. Level 2 Escalation Engineer and Mentor for external helpdesk calls. Managed Services Lead Engineer - provided one-on-one support for customers beginning Managed Services: from setting up the clientof our monitoring software to getting them to a stable state with no outstanding issues 30 days later.

Beth's Posts

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    How I can help you

    • Proficient in handling large volumes of data. • Ensures high accuracy and attention to detail. • Streamlines processes to save time and resources.

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    People I am looking for

    • Welcoming diverse client profiles. • Tailored services for businesses and individuals. • Adapts to various industry needs for optimal results.

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    Experience & Cases

    • Developed user-friendly handbooks for youth and parents. • Managed IBM Rational ClearCase support for 400+ users. • Upgraded and documented server software efficiently. • Collaborated with clients like Saint Catherine Parish, ITG, IBM.

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    How to contact

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