Years of experience: 19

MedicalCustomer Care SpecialistClient Relations SpecialistCustomer Success ManagerCustomer ServiceCall Center Trainer

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Jeffrey's Career Path
CUSTOMER EXPERIENCE - CORPORATE’S INVOICING FOR CLIENT BILLSMar. 2020 -
Present
FLOW HEALTHCUSTOMER EXPERIENCE - CORPORATE’S INVOICING FOR CLIENT BILLS
Created and designed the company’s official invoice template for all current and incoming clients for billing purposes. Managed and tracked all corporate’s invoices issued weekly and maintain Aging Report tracker for accounting purposes. Worked closely with clients from different fields like productions, clinics, etc. to onboard them on rates, terms, and schedule of invoicing. Provide detaile...
PROCESS LEAD/ DEPARTMENT HEADJun. 2018 -
Present
FLOW HEALTHPROCESS LEAD/ DEPARTMENT HEAD
Build and establish the patient call center as one of the Lines of Business within the company. Created different standard operating procedures (SOPs) that include process improvements, building the LOB’s KPIs, hiring and training employees, schedule recurring trainings and operational touch base. Managed and mentored high potential employees across several other LOBs within the company. Leve...
Process LeadJun. 2018 -
Present
Flow Health Outsourcing IncProcess Lead

Jeffrey's Posts

  • About myself

    With 15 years in BPO leadership, I excel in exceeding expectations through process improvement, project management, and performance coaching. I specialize in talent development and problem-solving, fostering a collaborative environment. I established a patient call center, creating SOPs, KPIs, and training programs, enhancing company-wide synergy.

  • Job Description

    Seeking a role that aligns with my extensive experience in customer service management, where I can utilize my skills in leadership, communication, and problem-solving to drive organizational success and enhance customer experience.

  • How to contact

No responses yet
0