Years of experience: 6
Project ManagementDiversityNew YorkDiversity & InclusionDigital MarketingCustomer Experience
Trust Score
Trustworthy; active professional engagement.
Emma's Career Path
Jan. 2023 -Present
TovalaCustomer Support Specialist
Supported customers through email, chat, and phone calls to resolve and escalate technical problems. Built skills in Zendesk, JIRA, email support, chat support, phone support
Jan. 2022 -Oct. 2022
Playbook Technologies Inc.Customer Support Specialist
New York, New York, United StatesSupported users by responding to emails, resolving and escalating technical problems. Submitted evidence for disputes through Stripe. Edited and created Help Center articles. Edited and created saved replies for Help Scout email support. Responsible for support email data reporting for leadership. Reviewed community content that had been flagged by internal systems to ensure content follows c...
Jul. 2021 -Oct. 2021
NewselaContracted Hybrid Integrations Specialist
New York, New York, United StatesCreated Integrations documentation that outlined complex requirements to be used team wide. Supported users by responding, resolving and escalating technical problems with average handle time of 24 minutes. Led virtual implementations for schools districts using Clever LMS. Responsible for data integrity within systems and delivering integration reports for leadership. Built skills in Salesfo...