Years of experience: 27

TechnologyGovernment & Public ServicesExecutive CoachSpainCall Center SupervisorCall Center

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Gabriel's Career Path
Systems EngineerJan. 2022 -
Jan. 2025
IndoticaSystems Engineer
Designed and implemented home automation systems with networked control servers. Integrated routers, switches, and hubs for stable and secure communications. Enabled mobile application connectivity for remote system management. Conducted performance testing and optimized network reliability.
Production ManagerJan. 2004 -
Apr. 2023
Inerza-Contactel UTEProduction Manager
Spain, Santa Cruz de TenerifeDirected operations for over 150 IT specialists providing 24x7 technical support. Managed Help Desk, systems, and telecommunications services across multiple clients. Implemented ITIL best practices to reduce incident resolution times and improve service quality. Planned staffing and scheduling to maintain SLA compliance for round-the-clock operations. Developed standardized processes for...
IT ConsultantJan. 1998 -
Dec. 2004
Sun MicrosystemsIT Consultant
Designed and implemented mission-critical internet infrastructures achieving 99.999% uptime. Supported clients in ITIL adoption to streamline incident and change management. Collaborated with development and support teams to ensure system scalability and reliability.

Gabriel's Posts

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    About myself

    With 20+ years in IT, I excel at managing 24x7 support and infrastructure services. Skilled in network design and systems engineering, I led ITIL-based initiatives, earning ISO 20000 and ISO 27001 certifications for service quality and security.

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    Job Description

    Seeking to use my ITIL expertise to enhance IT departments, aligning them with business goals. Passionate about mentoring teams, fostering growth and collaboration, and contributing to IT operations that support daily tasks and strategic company value.

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    How to contact

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    How I can help you

    Enhance response efficiency and satisfaction by streamlining workflows and reducing repeat incidents. Competitive edge includes thorough business assessments, secure remote access, ITIL-aligned processes, and performance tracking to ensure continuous improvement.

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    People I am looking for

    Owners and managers of small to medium-sized companies who lack the time or budget for large consulting firms. I help them streamline and secure their IT operations so they can focus on growing their business instead of managing technology issues.

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    Experience & Cases

    Key Achievements: - ITIL-based service management for Government of Canary Islands - Achieved ISO 20000 & 27001 certifications - Executive Leadership collaboration

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    How to contact

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