São Paulo, São Paulo, Brasil• Led process improvement initiatives to simplify workflows, resulting in improved team efficiency and client satisfaction.
• Collaborated with cross-functional teams to ensure seamless transitions, maintaining client retention during critical periods.
• Helped streamline the offboarding process by implementing scalable processes, reducing average turnaround time.
Goiânia, Goiás, Brasil• Developed a global profitability dashboard used across LATAM, North America, and Europe, enhancing visibility into portfolio performance.
• Improved gross margin optimization through detailed analysis of financial indicators and collaboration with sales, logistics, and pricing teams.
• Created a custom Power BI dashboard for the Brazilian market, providing critical insights that drove data-...