• Provided strategic leadership and supervision to Joint Military Forces and Civilian DOD personnel, enhancing operational efficiency in customer support programs.
• Served as the Casualty Services Program Manager at March ARB, offering comprehensive support to Next of Kin of deceased and missing personnel, facilitating access to death gratuity pay, veteran’s affairs, social security benefits...
• Provided leadership and management for Joint Military Forces and Civilian DOD employees. • Developed and implemented internal policies and procedures for customer support programs, including casualty services. • Assisted Next of Kin of deceased and missing personnel with benefits applications and provided counseling on rights and entitlements. • Managed ID card and DEERS programs, ensuring ...
• Provided comprehensive clerical and technical support for Administrative Law Judges (ALJs) and professional staff in SSA's hearing offices, expediting case processing for claims under the Social Security Act. • Typed, reviewed, and submitted a variety of legal documents and reports, including those containing medical terminology. • Scheduled hearings, initiated contact with claimants and ag...