Years of experience: 26
United StatesMedicalOffice AdministratorAssistantCustomer ServiceMarketing
Trust Score
Exceptionally trusted; proven professional excellence.
Amy's Career Path
Jan. 2023 -Feb. 2025
CAROLINA KIDNEY ASSOCIATES, PAPractice Administrator
Greensboro, North Carolina, United StatesAdministrator for a large nephrology practice with over 17 providers.
• Led the relaunch of Phreesia for patient self-scheduling, appointment accelerator, and appointment confirmations, reducing no show rate by 50%.
• Streamlined office workflows via Providerflow, MedEvolve, and Phreesia. Onboarded new IT and accounting partners.
• Managed resources for special projects, like transitioning CK...
Jul. 2018 -Jan. 2023
Greensboro PediatriciansPractice Administrator
Greensboro, North Carolina, United StatesTo bring value to the business, I oversee talent acquisition, training, professional development, performance management, employee relations, and legal compliance with state and federal labor laws. I direct ongoing training and quality assurance initiatives to maintain risk management. I develop and implement human resource polices, productivity initiatives, and staffing plans within the comp...
Nov. 2010 -Jun. 2018
Cone HealthPractice Administrator
Greensboro/Winston-Salem, North Carolina AreaSpearheaded talent acquisition and training, coached and evaluated employee performance, and utilized 360 Feedback to deliver confidential feedback to employees. I organized monthly staff and departmental meetings to engage staff and improve communications. I participated in RIE’s at other HeartCare locations to facilitate development and implementation of process improvements. I collaborated...