Years of experience: 20

Product ManagerTech SupportSystem AnalystIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Lance's Career Path
Business AnalystApr. 2018 -
Jun. 2024
CitiBusiness Analyst
Elk Grove Village, Illinois• Facilitated communications regarding incidents, projects, and system enhancements between Citi and its business partners. • Worked on projects onboarding partners into our network, servers, APIs, and data channels. • Collaborated with diverse teams across Business, Technology, and Operations domains, acting as a technical resource through all phases of projects. • Coordinated IT project eff...
Product ManagerNov. 2011 -
Jan. 2018
Sears Holdings CorporationProduct Manager
Hoffman Estates, ILIntegrated Member Experience (2015-2018) Sears Holding Corp., Hoffman Estates, IL Led large format digital sign installation projects. • Managed vendor relations and reviewed quotes. • Developed content strategy and roadmap for product development. • Produced troubleshooting guides for end users and IT support. • Presented financial reports and performance analysis. • Collaborated with engine...
Business OwnerFeb. 2008 -
Oct. 2011
Haven DistributorsBusiness Owner
Skokie, ILHaven Distributors was a full service wholesaler and order fulfillment center for comic books and comics related merchandise. We specialized in independent publishers and keeping quality product on retailer shelves through timely reorders. Managed business-to-business sales with retail stores and suppliers worldwide. • Delivered products to customer across the U.S. and Canada. • Maintained in...

Lance's Posts

  • About myself

    With over 20 years in IT, I've excelled in diverse roles such as support, incident management, product management, and business analysis. I lead bridge calls, drive issue resolution, conduct root cause analysis, and deliver clear communication to senior leaders.

  • Job Description

    Eager to contribute as a business analyst or incident manager, I aim to support your projects with expertise and precision, ensuring seamless operations and effective problem-solving to meet your organizational goals.

  • How to contact

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