Years of experience: 22

United StatesDatabase CoordinatorData EntryCustomer Success ManagerCustomer ServiceTech Support

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Jonathan's Career Path
Director of Client ServicesJul. 2024 -
Present
People Stretch SolutionsDirector of Client Services
McLean, Virginia, United States
Sr. Manager, Technical Account ManagementAug. 2023 -
Jun. 2024
WorkForce SoftwareSr. Manager, Technical Account Management
United States
Technical Account ManagerNov. 2020 -
Aug. 2023
WorkForce SoftwareTechnical Account Manager

Jonathan's Posts

  • How I can help you

    ā€¢ IT project management services ā€¢ IT consulting expertise ā€¢ 20 years in IT industry ā€¢ 7 years as PMP ā€¢ Full project management ā€¢ Consulting on challenges

  • People I am looking for

    ā€¢ Open to businesses of all sizes ā€¢ Tailored IT solutions ā€¢ Enhance operational efficiency ā€¢ Scalable support

  • Experience & Cases

    ā€¢ Led enterprise Microsoft Teams migration ā€¢ Scaled global Technical Account Management ā€¢ Optimized service delivery processes ā€¢ Previous clients: Dataprise, Workforce Software, P&G

  • How to contact

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  • About myself

    Jonathan Marlatt, a results-driven IT leader with over 20 years of experience, is PMP and DASM certified. He excels in scaling technical account management, reducing customer cases by 60%, and boosting project efficiency by 20%, maintaining 100% retention for $20M accounts.

  • Job Description

    Seeking a position as an IT project or program manager, or as a director of client services, where expertise in strategic transformations, client engagement, and operational excellence can be leveraged for impactful change and growth.

  • How to contact

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