Years of experience: 11

FranceComplaint Resolution SpecialistCustomer Retention SpecialistCustomer Care SpecialistChat SupportClient Relations Specialist

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Sarah's Career Path
Senior customer success managerFeb. 2016 -
Jun. 2024
eGymSenior customer success manager
Paris Area, FranceAu cours de mon parcours professionnel, j’ai eu l’opportunité de travailler dans diverses entreprises où j’ai développé une solide expertise en gestion de la satisfaction client, en fidélisation et en résolution de problèmes complexes. Mon rôle en tant que Customer Success Manager chez EGYM m’a permis d’acquérir une connaissance approfondie des stratégies de succès client et des outils CRM. J...
ManagerFeb. 2014 -
Feb. 2016
Caps GymManager
Paris Area, France
Marketing Manager (Co-Founder)Jan. 2013 -
Oct. 2013
Chill Status EntertainmentMarketing Manager (Co-Founder)
Sydney Area, AustraliaMarketing campaigns and strategies development, Digital marketing and communication campaigns implementation and management, Development and set-up of the Social Media accounts and contents (Facebook, Twitter, Instagram, You Tube, Pheed, etc.) On-line promotion & advertisement Event and national tour coordinator, Guestlist management & organisation Promotional team and hostess recruitment & c...

Sarah's Posts

  • About myself

    With over 8 years as a B2B SaaS Customer Success Manager at EGYM, I excel in onboarding, retention, and CX optimization, maximizing software value, improving customer experience, and streamlining operations. Recently, I enhanced my skills with a Growth Marketing & AI bootcamp.

  • Job Description

    Seeking a part-time / freelance Customer Success Manager role, I aim to leverage my extensive experience and new skills in growth marketing to enhance customer engagement and retention. My focus is on creating impactful client journeys and driving business success.

  • How to contact

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