Years of experience: 10
CopywritingCall CenterSupport SpecialistITTranslatorTechnical Support Agent
Trust Score
Exceptionally trusted; proven professional excellence.
Maria's Career Path
Aug. 2023 -Present
Tennis CanadaCustomer Service Agent
Montreal, Quebec, CanadaI had an amazing opportunity to be volunteer at the Canadian Open, also known as the Canada Masters or National Bank Open tournament. Volunteer in the Customer Service Department: - Answer the clients' questions;
- Guide the clients to their seat; - Send request to the technical team (screen issues, sound issues etc.).
Jun. 2019 -Present
CDVI AmericasCustomer Service Specialist
Laval, Quebec, Canada- Participates in needs assessment, installation, verification, and configuration of systems; - Troubleshoot problems with the product, software, and firmware operation;
- Proposes solutions that take into account the demand made by the clientele;
- Investigates the causes of malfunction of access-safety equipment;
- Assists and participates in user training;
- Troubleshoots the system remote...
Nov. 2018 -Jun. 2019
SPORTS EXPERTSSalesperson
Saint-Laurent, Quebec, CanadaAnalyzes customer needs, presents merchandise and closes sales;
• Solve the problems of availability of the goods and work in close collaboration with the teams concerned;
• Offers support to customers on the return of products;
• Respond to customer dissatisfaction with ease and confidence;