Years of experience: 17

Customer ServiceCustomer Success ManagerAssistantAdministrative AssistantPersonal AssistantExecutive Assistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mark's Career Path
Lead of Operations and Customer SuccessFeb. 2021 -
May. 2024
MarlowLead of Operations and Customer Success
Stockholm, Stockholm County, SwedenAs the Lead of Operations & Customer Success at Marlow, I spearhead our efforts in optimizing internal processes and enhancing customer relations. My role as the primary liaison for both internal and external stakeholders involves implementing strategic initiatives that drive organizational success and client satisfaction. Key achievements include: • CRM Development: I led the design and roll...
Office Manager & Project SupportMay. 2019 -
Oct. 2020
WRT, LLCOffice Manager & Project Support
San Francisco Bay AreaIn this dynamic role, I played a crucial part in steering project and office management initiatives that supported organizational efficiency and client satisfaction: • Project Management Excellence: Spearheaded the development and execution of key projects by managing contracts, updating budgets, and overseeing client and sub-consultant relationships. Enhanced project delivery through effecti...
Executive Support to the CEOJan. 2017 -
Jan. 2018
FORMULA ADVISORY NETWORK PRIVATE LIMITEDExecutive Support to the CEO
Hyderabad Area, India• Administrative Support to the CEO: Provided extensive administrative support to the CEO, managing calendaring, event planning, office resourcing, payroll and travel coordination. • Event Management and Workplace Culture Enhancement: Orchestrated a variety of office events and cultural celebrations, fostering a vibrant and inclusive workplace culture. • Stakeholder Engagement and Policy Deve...

Mark's Posts

  • About myself

    Operations and administration expert with experience across multiple industries, specialising in process improvement, customer success, and executive support. Skilled in managing complex workflows, optimising administrative processes, and driving operational efficiency.

  • Job Description

    Looking for roles that provide operational or administrative support to executives or teams.

  • How to contact

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