Houston, Texas, United States• Trained and mentored new member care team members
• Solved escalation calls to assist members find solutions to complex situations
• Solved Market Trak cases to bring members back to their original providers
Houston, Texas, United States• Enrolled members with Energy Ogre
• Provided information about Energy Ogre services
• Informed members about the electricity business
• Compared electricity rates on market and enrolled members with providers
• Processed payments on behalf of customers with providers online and on phone
• Updated sensitive customer information in CRM platform
• Communicated customer information updates to e...
Stafford, Texas, United States• Developed Google pay-per-click (PPC) campaigns for 23 restaurant locations
• Saved business 2% on ad spend from third party platforms
• Presented marketing proposals to executive team
• Implemented latest industry trends and techniques for multichannel marketing ads
• Prepared reports, with insights and analytics, on marketing performance
• Created designs, graphics, and content for daily e...