Years of experience: 12
Call CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeDocument ProcessorCall Center Supervisor
Trust Score
Exceptionally trusted; proven professional excellence.
Miguel's Career Path
Jan. 2023 -Present
Gilbane Building CompanyHuman Resources Analyst
Jun. 2019 -Dec. 2024
Marsh McLennanSenior HR Operation Analyst
Louisville, Kentucky, United States• Ad-hoc reporting request from Executives, HR Managers and People Managers for business needs. Run report, analyze, create data visualization and present analysis to stakeholders. • Effective communicate with Executives, Managers, HR Manager and People Analysts with inquiries regarding Workday processes, Corrections, Reports, Severance Policy and Process. • Make Workday corrections, pay Tuit...
Nov. 2017 -Jun. 2019
Marsh McLennanLeave Analyst
Louisville, Kentucky Area• Process STD, FMLA, LTD, Unpaid Leave of absences in Workday and Leave Management System Presagia. • Effectively communicate leave of absence process to Employees, Managers, HR Manager and People Partners. • Run reports for time off usage, update FMLA time taken and communicate over usage. Create written communication via email and letters for Approval, Denial, Terminations and Out of FMLA.