Years of experience: 19

Call CenterCustomer Support RepresentativeCall Center TrainerCustomer ServiceOffice AssistantAssistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kelly's Career Path
Customer Service SpecialistOct. 2023 -
Present
R+L CarriersCustomer Service Specialist
Little Rock, Arkansas, United States
Member Services Agent for Centene-Ambetter InsuranceNov. 2022 -
Jun. 2023
Centene CorporationMember Services Agent for Centene-Ambetter Insurance
Florida, United States-Answer calls from members inquiring about plan information and/or discrepancies -Compute member information in multiple systems -Direct members to proper departments when necessary -Converse with management regarding member information, computer systems, telecommunications
Appointment SchedulerFeb. 2021 -
Nov. 2022
Little Rock, Arkansas, United States-Generate appointments for new and returning patients within a multiple provider network -Communicate with registered nurses regarding patients and inquiries -Assist with updating information and offering input in providing a more professional environment -Create a comfortable connection for patients, pharm techs and a variety of individuals

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