Years of experience: 27

United StatesExecutive CoachSales & BizDevSoft Skills TrainerCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Erin's Career Path
Director of DevelopmentSep. 2024 -
Present
KeraLink InternationalDirector of Development
Baltimore, Maryland, United States
Vice President of SuccessFeb. 2022 -
Sep. 2024
boodleAIVice President of Success
Lead user and client engagement strategy and execution for two SAAS AI product suites (B2B and B2C), including a revolutionary collaborative Generative AI platform, integrating flexible processes and client-driven growth feedback loops directly into the data, engineering, sales, marketing, and product development teams. Managed all renewal and upsell opportunities with over $500,000 in ARR. F...
Vice President Customer ExperienceSep. 2020 -
Jan. 2022
CharityEngineVice President Customer Experience
McLean, Virginia, United StatesSpearheaded the design, development, and integration of a first-ever customer experience (CE) program, facilitating all major programmatic processes to better engage and ultimately bolster client service framework—taking the lead on strategic planning, project management training, and overall account management Fostered trusted partnerships with high profile organizations including the Wounde...

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