Years of experience: 18
Call CenterCustomer Support RepresentativeSupport SpecialistITGraphic Designer🐦 Design
Trust Score
Exceptionally trusted; proven professional excellence.
Kenyatta's Career Path
Jan. 2024 -Present
The Kreative FortressFounder and Content Creator
Westchester County, New York, United StatesDeveloped and manage "The Kreative Fortress," a social media brand focused on cybersecurity awareness and creative empowerment, for the culture. Create and curate content that educates and engages a diverse audience, emphasizing technology trends, cybersecurity basics, and creative entrepreneurship. Utilize branding, design, and marketing strategies to grow the brand's presence and connect wi...
Jun. 2019 -Aug. 2020
Pace UniversityFinancial Aid Coordinator
Pleasantville, NYDelivered exceptional customer service and support to students, families, and authorized personnel by answering financial aid inquiries, improving client satisfaction and understanding Educated students on federal and state financial aid policies to enhance financial literacy across NYC and Pleasantville campuses Conducted administrative tasks, aided the call center in answering phone calls, ...
Nov. 2017 -May. 2019
Pace UniversityFinancial Aid Call Center Agent
Pleasantville, NYPromptly administered an average of 70-100 customer support calls per day via Cisco phone systems, in a 3 month time frame, addressing concerns about facilities, financial aid, and costs reaching a 80-90% customer satisfaction rate Guided prospective undergrad students and staff on financial aid policies and procedures at NYC and Pleasantville campuses, effectively communicating complex infor...