Years of experience: 17
United StatesCustomer ServiceFinanceCase ManagerCustomer Care SpecialistCustomer Retention Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Jonathan's Career Path
Jun. 2014 -Jun. 2019
AllstateCommercial Lines Underwriter
Williamsville, NYProvided exceptional day to day new business consultation, service and support to Agents. Demonstrated an expert level of knowledge and understanding of programs, products and processes to explain features, advantages and disadvantages of various policies and coverages. Educated Agents on various commercial aspects of writing business, including but not limited to classes, policy features and...
Apr. 2013 -Feb. 2014
United Health CareMedical Claims Processor
Tonawanda, NYProcessed claim forms, adjudicated for provision of deductibles, co-pays, co-insurance maximums and provider settlements. Determined if Insured’s policy covers a particular medical procedure. Followed policies and procedures to make sure proper payment of claims. Provided timely customer service to members, providers, billing departments and other insurance companies on the subject of claims.
Sep. 2009 -Apr. 2013
GEICOAuto Claims Specialist
Getzville, NYHigh volume inbound call center for first point of contact for Insured to report an accident and claims handling. Educated Insured regarding coverage and claims process. Managed a large caseload of claims simultaneously.