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Years of experience: 7
MarketingUX/UI Designer🐦 DesignBrand DesignerContent ManagerSMM Manager
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Exceptionally trusted; proven professional excellence.
Kateryna's Career Path
Jun. 2024 -Jul. 2024
Consumers Energy ServicesInside Sales Representative
Ottawa, Ontario, Canada- Exceeded sales targets by 15% by implementing effective sales strategies and product knowledge. - Streamlined internal processes, improving customer retention by 30%. - Worked closely with the marketing team to develop campaigns that improved lead-to-customer conversion rates. - Recorded customer interactions in CRM systems and maintained up-to-date product knowledge.
Dec. 2023 -Jun. 2024
lululemonEducator
Ottawa, Ontario, Canada- Delivered exceptional guest experiences, resulting in increased customer satisfaction and repeat business. - Coordinated with team members to optimize store operations, enhancing the customer journey and boosting sales. - Actively engaged with guests, providing personalized service and building strong relationships that led to increased brand loyalty.
Jun. 2021 -Dec. 2023
AriseCall Center Representative
- Provided efficient and knowledgeable service to clients, resolving issues promptly and improving client satisfaction. - Boosted call center productivity through strong call control and time management, reducing call handling time by 20%. - Worked with clients to understand their needs, ensuring they received prompt support and solutions.