Organizational change management for digital transformation projects involving POS Systems, Retail Store Operations and Warehouse Management Systems (WMS) implementation across SEA region
Project experience 1. Global Data & Analytics Operating Model Implementation
Orchestration and operationalization of data analytics ways of working through hub-and-spoke digital factory model 2. Capability Development & Communications for Data and Analytics Adoption
Communications and training program development and delivery to evangelize data analytics capabilities for non-technical busines...
Kuala Lumpur, MalaysiaProject experience 1. Business Process Design for Digital Customer Engagement Channel • Designed and analyzed end-to-end business processes for digital customer channel transformation 2. Change Management and User Adoption • Implemented digital marketing campaign as Change Management Lead to increase end user adoption amongst internal and external client stakeholders by managing and deliverin...