Years of experience: 23
CopywritingFranceCall CenterSupport SpecialistCall Center SupervisorCall Center Trainer
Trust Score
Exceptionally trusted; proven professional excellence.
Arnaud's Career Path
Jan. 2024 -Jan. 2025
RevolutQuality Analyst
Portugal• Conducting internal evaluation of the Support Frontline Teams work via established sampling process, structured review and immediate feedback. • Providing positive and constructive feedback to each agent, personalized based on each different chat and issue and outcome. • Collaborating with CXM (Customer Experience Manager) to identify process gaps and inefficiencies on the knowledge base ar...
Mar. 2023 -Dec. 2023
RevolutProduct Expert
Portugal• Second line in support : providing guidance and support to the front line agents regarding Foreign exchanges, Crypto Currencies, Commodities and Trading matters. • Working closely with product teams to accelerate resolution and improvements. • Team work for consolidation of the communication regarding the regular stock market events.
Jan. 2022 -Mar. 2023
RevolutCustomer Support Specialist
Portugal• Front line Agent on chat providing assistance and advices to customer regarding cards, trading, foreign exchanges, cryptocurrencies... • Dedicated to French customers users. • Continuous improvement of the customer experience. • Analyzing and reporting the users' feedbacks, contributing to collaborate with product owners for new products development. • Adressing queries and updates needs to...