Years of experience: 5
CopywritingCopywriterTech SupportITCustomer ServiceEngineer
Trust Score
Exceptionally trusted; proven professional excellence.
Al Pedro Jan's Career Path
Mar. 2021 -May. 2024
PLDTQuality of Service Analyst
PhilippinesAnalyzes and tracks data to prepare forecasts and identify trends. Analyzes operational improvements against KPIs to measure progress. Collaborates cross-functionally with diverse teams in cleaning, assessing and interpreting data. Contributes to data capture, storage and forecast for analysis projects. Makes actionable recommendations after analyzing and interpreting data from different sour...
Jan. 2019 -Mar. 2021
PLDTCustomer Experience and Service Delivery Associate
PhilippinesSolves customer problems and resolved conflicts to maintain high satisfaction and product loyalty. Identifies customer needs to deliver relevant product solutions and promotions meeting target budgets. Cultivates professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.