Years of experience: 23

Data EntryLocalization ManagerTranslatorClient Relations SpecialistCase ManagerChief Customer Officer (CCO)

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Cesar's Career Path
Manager of OperationsNov. 2019 -
Present
Nikola Digital LabManager of Operations
San Jose• Acting as Operations Lead & Liaison for a Software Development Crew, ensuring alignment between business requirements and technical implementation across teams. • Spearheaded process reviews, delivery metrics, and SOW adherence to ensure high-quality, scalable solutions. • Serving as the Single Point of Contact (SPOC) for all client/vendor-related operative functions, fostering strong stake...
Senior Account ManagerJan. 2017 -
May. 2019
Prodigious Latin AmericaSenior Account Manager
Alajuela, Costa Rica• Managed account operations for an offshore Digital Production Team of 50+ members, collaborating with cross-functional tech and non-tech teams to deliver technology projects. • Developed and executed staffing strategies to support new client business verticals, ensuring alignment with organizational goals. • Reengineered management support structures to a senior, tech-oriented model, improv...
Regional Operations ManagerFeb. 2016 -
Jan. 2017
Prodigious Latin AmericaRegional Operations Manager
Bogotá, Capital District, Colombia• Aligned operational models across HR, Recruiting, Compensation & Benefits, Finance, and Client Delivery verticals, implementing change management strategies and ensuring consistency and efficiency between the Costa Rica and Colombia sites. • Reduced annual attrition by 16% through employee retention and satisfaction strategies. • Increased headcount by 20% to 200 HC by deploying talent acqu...

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