Years of experience: 2
LebanonComplaint Resolution SpecialistCustomer ServiceChief Customer Officer (CCO)Case ManagerClient Relations Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Charbel's Career Path
May. 2023 -Aug. 2024
Blink Gaming LoungeFounder & General Manager
Lebanon• Launched and manage a successful internet gaming lounge amid economic challenges, demonstrating strong entrepreneurial skills and resilience.
• Develop business strategies and operational processes to ensure efficient daily operations and excellent customer service.
• Address daily operational challenges and implement solutions to enhance customer experience and business sustainability.
• U...
Jan. 2023 -Sep. 2024
SheyaakaE-Commerce & Operations Vice Manager
Lebanon• Managed end-to-end e-commerce operations for a multi-brand platform, overseeing a team responsible for 200+ merchant accounts and ensuring seamless communication between stakeholders.
• Conducted simulation scenarios to ensure platform quality and collaborated with web development and design teams to enhance user experience.
• Led recruitment efforts for the operations department, including...
Jan. 2023 -Jan. 2024
Hajj Nasr Chain RestaurantsExpansion and Location Planning Consultant
• Develop and implement strategies for business development, expansion and location planning, focusing on market analysis and identifying growth opportunities in the restaurant sector.
• Collaborate with stakeholders to assess new site locations, ensuring alignment with business goals and customer demand.
• Conduct feasibility studies and financial modeling to support expansion decisions and ...