Years of experience: 15
Call CenterBusiness OwnerCall Center TrainerCustomer ServiceCustomer Success ManagerData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
Kay's Career Path
Sep. 2017 -Jul. 2019
FrontpointCustomer Service Manager
Vienna, Virginia, United StatesManaged <115 agents handling inbound and outbound calls up to 3,000 calls per day. Developed objectives for the call center’s day-to-day operations and personnel aiming for maximum efficiency and cost-effectiveness, ensured technology was utilized to a maximum and that staff were well-organized and productive. Collected and analyzed call-center statistics (interactions per hour, abandon rate,...
Mar. 2017 -Present
Kromahfit Meals, LLCCompany Owner
District Heights, Maryland, United StatesCreator of concept, recipes, marketing and operations to deliver quality, healthy, ready-to-eat meals to customers weekly. Grew company from a home based business to now working out of our own brick and mortar location.
Mar. 2014 -Mar. 2017
ComcastRetention Manager
Silver Spring, Maryland, United StatesHelped manage up to 165 agents handling mostly inbound calls. Provided expert guidance to Account Executives to ensure call resulted in a positive, productive outcome. Helped to build a team committed to reaching - and surpassing - sales, service and operational business goals. Provided feedback and career development goals that enhanced the team's knowledge of the industry, products, and qua...