Years of experience: 17

AdvisorConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Gareth's Career Path
Your Customer Experience ConsultantOct. 2024 -
Present
YourCXCYour Customer Experience Consultant
Dubai, United Arab EmiratesWelcome to YourCXC, your trusted partner in optimising the Customer Experience. As Your Customer Experience Consultant, I am dedicated to helping businesses create exceptional experiences for their customers at every touchpoint along the Customer Journey. Through expert consultation, I guide you in understanding customer behaviours and improving service strategies to drive customer loyalty an...
Chief Operations OfficerApr. 2021 -
Jun. 2024
OJ LifestyleChief Operations Officer
Dubai, United Arab EmiratesOJ Lifestyle is a lifestyle brand featuring three divisions: experiences, fashion and social sustainability. The brand was launched in UAE by Omar Jackson in 2019 and at its core is the digital lifestyle membership app, “X” by OJ Lifestyle. “X” has several notable partnerships and collaborations with high quality brands across multiple sectors such as Coca-Cola Arena, Zaya Nurai Island, Cosme...
Customer Service & Quality ManagerAug. 2017 -
Apr. 2021
Renault Middle EastCustomer Service & Quality Manager
Dubai• Manage/Animate the Quality Indicators and report results on a monthly basis to each importer: o Voice Of Customer o Rate Of Return o Dealer Hot Alerts o Mystery Shop • Analyse monthly VOC/Mystery Shop data for each Importer and develop necessary action plans to achieve annual performance targets set • Prepare and deliver monthly performance report/presentation • Deploy the C@RE 2.0 Program ...

Gareth's Posts

  • How I can help you

    • Develop effective customer experience strategies • Optimize every stage of the customer journey • Create remarkable customer interactions • Manage customer experiences (CXM) • Transform digitally with personalized consultations

  • People I am looking for

    • Cofounders/Start Ups • Small Businesses • Medium Sized Organisation

  • Experience & Cases

    • Digitized customer experience for Wembley Motors • Increased brand awareness for Smaart Productions • Enhanced customer journey for Good E-Books • Implemented COVID-19 service for Renault Middle East

  • How to contact

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