Years of experience: 16

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Heather's Career Path
Vice President; Business Support ManagerJan. 2018 -
Jun. 2020
Bank of AmericaVice President; Business Support Manager
Managed a team of seven associates in the Bankruptcy and Estate Servicing Organization Identified and socialized process enhancements, setting deadlines, assigning responsibilities, and monitoring/summarizing project progress Managed the Bankruptcy department’s operational loss process with a focus on minimizing loss and mitigating risk Led operations staff with consulting and analysis servic...
Business Support AnalystAug. 2016 -
Dec. 2017
Bank of AmericaBusiness Support Analyst
Provided day to day support to senior/executive management Created and maintained Monthly Business Review for Executive Level audience Provided analytical support in executing internal control discipline and operational excellence Prepared documentation for tracking, monitoring, and escalation of risk-related issues to management Oversaw the Bankruptcy department’s operational loss process wi...
Bankruptcy Specialist Lead, Specialist I & IIJan. 2011 -
Jul. 2016
Bank of AmericaBankruptcy Specialist Lead, Specialist I & II
Reviewed and resolved escalated Bankruptcy issues Performed QA reviews of peers’ work to ensure accuracy and mitigate risk Assisted with Bankruptcy related projects Reviewed and validated Motion for Relief documents to be filed with the Bankruptcy court Worked with internal and external counsel to resolve bank issues related to Bankruptcy Conducted full account reviews based on bankruptcy law...

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