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Years of experience: 16
United StatesCopywritingContent WriterProofreaderBusiness OwnerHR
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Heather's Career Path
Jan. 2018 -Jun. 2020
Bank of AmericaVice President; Business Support Manager
Managed a team of seven associates in the Bankruptcy and Estate Servicing Organization
Identified and socialized process enhancements, setting deadlines, assigning responsibilities, and monitoring/summarizing project progress
Managed the Bankruptcy department’s operational loss process with a focus on minimizing loss and mitigating risk
Led operations staff with consulting and analysis servic...
Aug. 2016 -Dec. 2017
Bank of AmericaBusiness Support Analyst
Provided day to day support to senior/executive management
Created and maintained Monthly Business Review for Executive Level audience
Provided analytical support in executing internal control discipline and operational excellence
Prepared documentation for tracking, monitoring, and escalation of risk-related issues to management
Oversaw the Bankruptcy department’s operational loss process wi...
Jan. 2011 -Jul. 2016
Bank of AmericaBankruptcy Specialist Lead, Specialist I & II
Reviewed and resolved escalated Bankruptcy issues
Performed QA reviews of peers’ work to ensure accuracy and mitigate risk
Assisted with Bankruptcy related projects
Reviewed and validated Motion for Relief documents to be filed with the Bankruptcy court
Worked with internal and external counsel to resolve bank issues related to Bankruptcy
Conducted full account reviews based on bankruptcy law...