Years of experience: 16
Life Science & Health CareDesign & CommunicationsClient Relations SpecialistCustomer Success ManagerHelp Desk SupportCustomer Service
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Crystal's Career Path
Jul. 2021 -Present
OptumSenior Tech Implementation Project Manager
Facilitate and support implementing clinical and business applications in healthcare setting
Work closely with Operations, IT and vendors in to implement solutions
Report deviations on project progress and timeline to stakeholders (business, technology, and others)
Identify and mitigate risks to project progress
Keep project execution statuses up-to-date in standard work tracking tools, inclu...
Feb. 2020 -Jul. 2021
UnitedHealthcareBusiness Solutions Tech Project Manager
Solicit, review and analyze business requirements
Write business and technical requirements
Communicate and validate requirements with stakeholders
Validate solution meets business needs including co-ordination of UAT
Apply technology to enable business solutions
Create process documentation and translate to solution designs by working closely with the development team
Supporting existing pro...
Feb. 2016 -Feb. 2020
UnitedHealth GroupSenior Product/Marketing Database Analyst
RemoteProduct & User Experience Owner for Marketing Data Warehouses related to HealthPlan benefits and product details
Established SharePoint Users Portal & Created Brand Identity & Communication Templates for Data Warehouse
Managed User Communication, Troubleshooting, and Onboarding
Established Cross-Functional Partnerships to Analyze and interpret data to identify trends, patterns and opportuniti...