Years of experience: 14

ITCustomer ServiceConsultingCustomer Success ManagerChief Customer Officer (CCO)Client Relations Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Tyson's Career Path
General Manager - Network AssuranceNov. 2023 -
Jan. 2025
HCLTechGeneral Manager - Network Assurance
Organized and developed a cross functional team focused on turning ideas into solutions. Developed a central ideation portal to drive employee and customer engagement focusing on ways to improve using existing business challenges as well as forward looking for growth opportunities. Utilize data driven analysis to justify project ROI and solution prioritization. Integrating existing systems wi...
Associate DirectorFeb. 2022 -
Nov. 2023
Verizon BusinessAssociate Director
Assoc Director of Network Assurance supporting CustomOps complex customers. Using data to drive automation and team improvements.
Sr ManagerJan. 2019 -
Feb. 2022
Verizon BusinessSr Manager
Sr Operations Manager supporting flight ops and e-commerce platforms for a Verizon airline customer. Responsible for managing incident, change, engineering and deployment for the environment.

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