Years of experience: 10

CopywritingCall CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterCall Center Trainer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Katherine's Career Path
Payroll PractitionerOct. 2022 -
Present
Alight SolutionsPayroll Practitioner
Granada, Andalusia, Spain
Information Technology Support AnalystOct. 2012 -
Sep. 2013
FujitsuInformation Technology Support Analyst
San Jose, Costa Rica• Provide Technical Support to Fujitsu's client account employees • Diagnose and troubleshooting of IT problems via phone, email and chat • Documentation and cases follow up via ticketing system • Maintain knowledge and educate users about products and services available • Follow issue escalation process when necessary to address client needs
e-Commerce Customer SupportOct. 2011 -
Sep. 2012
Penhaligon'se-Commerce Customer Support
London, England, United Kingdom• In charge of UK and international customer support for online purchases (e.g. online payments, product choice and availability) • Coordinate with other company departments such as warehouse and third party service providers (e.g. couriers, payment systems) in order to ensure satisfactory product delivery • Create and maintain Sales reports and market segmentation insight (e.g. identifying b...