Years of experience: 17
CopywritingCopywriterContent WriterProofreaderEditor
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Bryan's Career Path
Dec. 2020 -Sep. 2024
Duck Creek TechnologiesTechnical Communications Senior Manager
Missouri, United StatesIn this role, I led a globally distributed, high-performing team of Technical Writers, delivering high-quality product and support content to support thousands of internal and external stakeholders while advising senior leadership on workflow improvements to integrate documentation into the agile development process. I managed projects with Information Architects and Web Designers to optimize...
Sep. 2011 -Dec. 2020
Accenture Duck CreekTechnical Communications Manager
As a Technical Communications Manager, I led a globally distributed team of Technical Writers, ensuring the successful delivery of high-quality documentation for an extensive product suite while managing the governance, security, user experience, and feedback mechanisms for a primary knowledge repository with over 250,000 pages serving thousands of users. I managed projects to standardize doc...
May. 2007 -Sep. 2011
Duck Creek TechnologiesSenior Technical Communications Specialist
Bolivar, MOIn this role, I collaborated with SMEs to gather critical information for authoring comprehensive documentation across multiple products, ensuring user needs were met. Partnering with Tech Comm Team leadership, I helped define, document, and implement enduring team processes and standards. Additionally, I managed the successful delivery of the company’s first customer-facing product documenta...