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Years of experience: 11
ConsultingCustomer Success ManagerCase ManagerClient Relations SpecialistChat SupportLive Chat
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Exceptionally trusted; proven professional excellence.
Allaina's Career Path
Mar. 2023 -Present
Bureau Veritas GroupKey Account Manager
Houston, Texas, United States● Cultivated and maintained strong relationships with enterprise-level clients, acting as a trusted advisor and primary point of contact across multiple communication channels, including in-person meetings, virtual platforms, and email. ● Proactively identified client goals and challenges, leveraging insights to deliver customized solutions that enhanced client satisfaction and achieved measu...
Aug. 2021 -Present
ABS GroupAccount Manager
Spring, Texas, United States● Collaborated with sales teams and onboarding coordinators to develop strategic plans for system audits, ensuring alignment with client objectives and timelines. ● Engaged confidently with clients, auditors, business development teams, and global program managers to facilitate seamless communication and achieve shared goals. ● Managed scheduling for over 300+ QHSE clients across multiple sta...
Sep. 2016 -Sep. 2021
PrimeWay Federal Credit UnionFinancial Services Coordinator
Houston, Texas Area● Identified customer needs to effectively cross-sell bank products and services, ensuring alignment with customer goals and driving increased adoption of solutions. ● Researched and resolved customer issues by acting as a liaison between departments, ensuring seamless communication and timely resolution to enhance customer satisfaction. ● Maintained expertise in regulatory compliance standar...