Years of experience: 13

Call CenterCustomer Support RepresentativeSupport SpecialistITGraduate StudentTechnical Support Agent

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Maurice's Career Path
Senior Customer Support EngineerJan. 2022 -
Jun. 2024
LaceworkSenior Customer Support Engineer
RemoteAssisted customers with rolling out Lacework's Cloud-based security solution - Integrating associated cloud Accounts (AWS, GCP, Azure) using the web user interface or infrastructure-as-code and - Addressing Lacework API & CLI, Agent Issues, Non-Compliant Cloud Resources - Verified issues/vulnerabilities with IaC-Security, SAST/SCA, etc - Confirming Host & Container vulnerabilities and Event I...
Customer Success EngineerOct. 2016 -
Dec. 2021
IBM ResilientCustomer Success Engineer
Supporting the IBM Resilient Incident Response Platform Assisting users via email, remote session or on-site visit. Troubleshoot and mitigate issues that may arise during use of the platform.
Technical Customer Support Representative IIINov. 2009 -
Aug. 2014
CarboniteTechnical Customer Support Representative III
Boston, MaResearch users' case history to identify technical issue and provide assistance to customers using the Carbonite software. Assists end-users through phone, chat or email channels using remote software, or quick walk-through methods. Collaborate with other team members to come up with solutions to general issues.

Maurice's Posts

  • About myself

    Possess senior-level familiarity with CSE processes (entry-level with TAM processes), has successfully created a cross-team and client-facing information repository, significantly reducing troubleshooting time for all stakeholders.

  • Job Description

    Prefer to work in a dynamic/established startup environment that offers ample learning experiences and growth opportunities.

  • How to contact

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