Mexico, Mexico CityLed a customer success team, improving response times and increasing client satisfaction scores by 30%.
Developed a streamlined issue resolution system, reducing escalations by 40%.
Created customer feedback loops to enhance service quality and identify areas for operational improvement.
Implemented CRM tracking enhancements, increasing customer retention and repeat business by 20%.
Managed o...
Spain100% English
100& Remote (Working from Mexico)
Managed the CEO’s complex schedule, prioritizing meetings, travel, and key business engagements, reducing scheduling conflicts by 30%.
Developed and maintained automated workflows in HubSpot, improving lead tracking and operational efficiency.
Coordinated end-to-end video production processes, ensuring smooth communication between creative tea...
Mexico, Mexico CityClient Onboarding & Relationship Management: Guided new clients through the onboarding process, ensuring a smooth transition and seamless integration with our services.
Customer Support & Retention: Acted as the primary point of contact for clients, addressing concerns, resolving issues, and fostering long-term relationships to maximize retention.
Data Analysis & Performance Optimization: M...