Years of experience: 7

Bilingual Communications SpecialistTechnical TranslatorLanguage SpecialistInterpretation SpecialistTranslatorProject Coordinator

Trust Score

Highly reliable; strong professional involvement.

70%
Rodrigo's Career Path
Customer Experience CoordinatorJun. 2023 -
Jun. 2024
BluegroundCustomer Experience Coordinator
Mexico, Mexico CityLed a customer success team, improving response times and increasing client satisfaction scores by 30%. Developed a streamlined issue resolution system, reducing escalations by 40%. Created customer feedback loops to enhance service quality and identify areas for operational improvement. Implemented CRM tracking enhancements, increasing customer retention and repeat business by 20%. Managed o...
Executive Assitant / Content MarketingFeb. 2021 -
Feb. 2025
GestakExecutive Assitant / Content Marketing
Spain100% English 100& Remote (Working from Mexico) Managed the CEO’s complex schedule, prioritizing meetings, travel, and key business engagements, reducing scheduling conflicts by 30%. Developed and maintained automated workflows in HubSpot, improving lead tracking and operational efficiency. Coordinated end-to-end video production processes, ensuring smooth communication between creative tea...
Customer Success ManagerJul. 2019 -
May. 2022
JuiceCustomer Success Manager
Mexico, Mexico CityClient Onboarding & Relationship Management: Guided new clients through the onboarding process, ensuring a smooth transition and seamless integration with our services. Customer Support & Retention: Acted as the primary point of contact for clients, addressing concerns, resolving issues, and fostering long-term relationships to maximize retention. Data Analysis & Performance Optimization: M...