Years of experience: 18

Call CenterCustomer Support RepresentativeSupport SpecialistITCall Center SupervisorTechnical Support Agent

Trust Score

Highly reliable; strong professional involvement.

70%
Bryan's Career Path
Citrix EngineerJul. 2022 -
Present
The Urology Center of ColoradoCitrix Engineer
Denver, Colorado, United States• Designed and implemented Citrix 7.15 infrastructure for TUCC environment during data center change, transitioning from Terminal Servers to Citrix. • Integrated Radiation Oncology Varian services into new builds, simplifying AD groups for Citrix environment. • Trained support levels and built 5 Citrix farms, optimizing end user experience.
Information Technology ManagerJun. 2016 -
Jul. 2022
DaVitaInformation Technology Manager
Greater Denver Area• Collaborated with project members to address technical problems efficiently. • Coordinated technical training and development classes for staff. • Worked with management to plan and execute technical strategies aligned with company vision. • Installed and upgraded clinics, integrated systems, and maintained Network backups.
Information Technology SupervisorApr. 2015 -
Jun. 2016
DaVitaInformation Technology Supervisor
Denver County, Colorado, United States• Led a team of 30 Sysadmins at DaVita Kidney Care, optimizing system administration work across multiple locations. • Implemented team contests and goals to boost productivity and morale within the IT department. • Enhanced training programs to promote internal growth and strengthen employee knowledge. • Reported team performance metrics to leadership team members.

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