Years of experience: 8

šŸ“ Influencer or BloggerCanadaStartup FounderMarketingBusiness OwnerC-level Executive

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Exceptionally trusted; proven professional excellence.

80%
Rosa's Career Path
Entreprise Client Success ManagerMay. 2024 -
Nov. 2024
TELUS BusinessEntreprise Client Success Manager
Led the TELUS MDR SOLUTION Success department, driving strategic client management and operational excellence. Oversaw 15-20 Quarterly Business Reviews (QBRs) monthly for French and English-speaking clients, significantly enhancing client engagement and renewal strategies Designed and implemented a comprehensive tracking system for 200+ clients, substantially improving operational efficiency ...
Founder / CEOMar. 2024 -
Present
THE ROZAY GROUPFounder / CEO
I work with fashion brands to help them scale through: āœ” Creative Strategy ā€“ Elevating brand identity, content, and storytelling. āœ” eCommerce Optimization ā€“ Fixing conversion leaks, reducing returns, and increasing customer lifetime value. āœ” Tech Stack Strategy āœ” Retail Shopping Experience Instead of juggling multiple SaaS vendors, brands work with me as a trusted partner to streamline growth...
Bilingual E-commerce Account Manager Jul. 2017 -
Dec. 2019
PVH Holdings GmbH (Tommy Hilfiger & Calvin Klein)Bilingual E-commerce Account Manager
ā€¢ Managed partnerships with major retail clients like Nordstrom, Hudson Bay, SSENSE, boosting cross-selling opportunities by 31% ā€¢ Collaborated with global vendors to ensure timely product development and delivery ā€¢ Spearheaded a project to streamline order processing, cutting delivery times boosting customer satisfaction

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