Kelly Swainson - Care Advocate,

Years of experience: 16

United StatesCopywritingCall CenterCustomer Support RepresentativeSupport SpecialistProofreader

Trusted by top professionals

Aaron McFadden
HRIS/HMIS System Analyst @Colorado Coalition for the Homeless
Verified
I’ve seen Kelly grow her skills to match her passion: helping people. She is truly dedicated, and uses her amazing superpowers to make a difference.

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Kelly's Career Path

Nov. 2022 -
Feb. 2025

Med TechCare Advocate

Aug. 2014 -
Nov. 2022

Regis UniversitySenior Library Assistant

Denver, Colorado, United States• Evaluate and process reserves and resource sharing requests; conducts bibliographic verification/database searching; photocopies, scan/download articles; order materials not owned by Regis; send materials to patrons. • Screen and answer or refer inquiries, in person and over email, chat, and the telephone, as appropriate. • Maintain rapport with faculty and students, particularly those with...

Jan. 2013 -
Dec. 2014

The Center for Legal StudiesAdministrative Coordinator

Golden, COProvided guidance and customer service to potential students via mail, phone, and email Provided customer support for online student portal Book order fulfillment and shipping, inventory Liaison for incarcerated students Kept records of financial transactions using Quickbooks Assisted Marketing Director in researching and reporting on opportunities for expansion General office management duti...