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Years of experience: 9
Customer ServiceCustomer Success ManagerCase ManagerClient Relations SpecialistChat SupportCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Giselle A.'s Career Path
Dec. 2020 -Dec. 2024
Decorilla Interior DesignCustomer Relations Assistant Manager
New York, United States• Managed elite customer care via email and phone, resolving conflicts and processing orders efficiently.
• Led a team of 7 in customer service, creating daily coverage schedules and conducting weekly coaching meetings.
• Implemented KPI reporting and monitored customer satisfaction surveys for process improvement.
Oct. 2018 -Oct. 2019
Goldberg & Loren Personal InjuryLegal Assistant Paralegal
California, United StatesParalegal Assistant for Worker's Compensation litigation in CA, United States.
Mar. 2017 -Mar. 2018
Certified Languages InternationalMedical Interpreter
HondurasContractor at Knoah Solutions for Certified Languages International as a Medical Interpreter.