Years of experience: 14

Customer ServiceHelp Desk SupportCustomer Success ManagerClient Relations SpecialistChat SupportLive Chat

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Susan's Career Path
Claims ManagerOct. 2013 -
Present
Child Care Resources, Inc.Claims Manager
Richmond, Virginia, United States* Lead a team of 13 claims processors. Work with over 350 child & adult care centers in 5 states & DC, helping them to understand the USDA guidelines to participate in the CACFP (Child and Adult Care Food Program). * Train new staff members on proprietary software, USDA guidelines, customer service approach. * Train child/adult care owners/directors on USDA requirements to join the program. *...
Office ManagerOct. 2013 -
Present
Child Care Resources, Inc.Office Manager
Richmond, Virginia, United States
co-ownerJan. 2010 -
Mar. 2013
Bonvenu Restaurantco-owner
Richmond, Virginia AreaCo-Owner/On-Site Manager of Bonvenu Restaurant. My sister and I built/conceptualized the business from the ground up. Designed interior, planned menu, hired/trained all staff, handled all administrative duties, payroll. Developed brand marketing to establish business name. Established excellent relationships with numerous vendors. Trained all front of house staff to excel in superior customer...

Susan's Posts

  • How I can help you

    Proficient in proprietary software, I assist clients and staff with troubleshooting, ensuring efficient use. I create SOPs for seamless onboarding. My approach is client-focused, ensuring clarity and precision in every task.

  • People I am looking for

    Seeking collaboration with credible individuals who value quality work. Open to various business types. Expect fair treatment and mutual respect.

  • Experience & Cases

    Achievements: - Created SOPs and training manuals - Co-founded and managed a restaurant - Raised two children while working - No individual past clients, company roles only

  • How to contact

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