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Years of experience: 7
ITCustomer ServiceHelp Desk SupportCustomer Success ManagerChat SupportProject Manager
Trust Score
Highly reliable; strong professional involvement.
Richard's Career Path
Sep. 2024 -Present
InfinityBaseIT Project Manager
• Manage communication between the team, client, and stakeholders to ensure project alignment
• Create and organize the project scope, breaking it down into deliverables and milestones
• Validate the scope both technically and functionally with the client and the team
• Organize the backlog, prioritizing tasks and adjustments based on QA feedback
• Manage sprints and set clear goals for the t...
Jan. 2024 -Sep. 2024
Sistema InfoChannel Manager
- Develop a detailed sales playbook and commercial policies to guide value-added resellers, ensuring consistency and effectiveness in operations;
- Strategically manage the lifecycle of resellers, establishing clear parameters for partner accreditation and deaccreditation;
- Develop and implement innovative sales strategies aligned with company objectives to maximize performance and market pe...
Jan. 2019 -Dec. 2023
Sistema InfoTechnical Support and Implantation Manager
- Manage the operation of Service and Help Desk for web and desktop software, ensuring the support of a base of 2,000 clients;
- Handle technical tickets, ensuring SLA compliance and user satisfaction;
- Plan the technical training of the support team to ensure the continuous evolution of skills and knowledge;
- Plan software updates and maintenance, ensuring an always up-to-date installed ba...